Crucial takeaways are The key and applicable insights and classes which can be drawn from a case study. Important takeaways can help readers understand the most important results and impacts of your solution or intervention. CRM’s Key focus is prospects and purchaser notion in the brand name or the organization. https://deanusjee.onesmablog.com/the-single-best-strategy-to-use-for-hbr-case-study-analysis-70328452